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SISU Sound Serenity – PRIVACY POLICY Date of last update: 9th August 2024 This privacy policy explains how we look after personal data we collect from you or that you provide to us (directly or indirectly), and tells you about your privacy rights and how the law protects you. “Personal data” is any information capable of identifying a living individual; it does not include anonymised data. Website data collection This website does not intentionally collect any personal information. There are no website analytics enabled, only a strictly necessary security cookie that prevents cross-site request forgery. (This is when an attacker tricks your browser and you end up logging into a malicious site or revealing your data.) What data we collect about you When you contact us, we will have your name, phone number, e-mail address and/or any other information you share with us. As part of the services we provide, we may process the following types of personal data about you: •Contact information, such as your email address, postal address, and phone number; •Financial data, such as your bank account and payment card details; •Identity data, such as your name and date of birth; •Marketing and communications data, which includes your preferences in receiving marketing communications from us and your communications preferences; •Transaction data, such as details about payments between us; •Usage data, such as information about how you use our website and services; •Special category/sensitive personal data: oAll clients will be asked to complete and sign a health form in advance of any treatments or events, which includes details such as medical conditions, medications, and surgery details. More details are in the health form; oFollowing sound therapy or related treatments, notes will be kept on what is discussed between us before and after the session, as well as any information you choose to share with us between sessions. We only keep information for as long as it is necessary to provide the services, for our own accounts and records, or to meet legal or insurance obligations. We only use your personal information to: •reply to your e-mails or telephone calls; •provide the services; •communicate with you about our services and events; •issue and communicate with you about payment and invoices; •maintain accounts and records; and •to comply with a legal or regulatory obligation. If you are happy with our work, we may ask you to provide a testimonial. This will only include your name if you want it to. If you make a purchase as a gift on the site, or book a service or event on behalf of someone else, and enter that person’s name and contact details, it is your responsibility to seek that person’s permission for SISU Sound Serenity Limited to process and / or store that data. Marketing Communications You will receive marketing communications from us if you have: •Requested information from us or purchased goods or services from us; or •If you provided us with your details when you entered a competition or registered for a promotion or free resources; and •In each case, where you have opted in to continue receiving that marketing. You can ask us or third parties to stop sending you marketing messages at any time by emailing us at sisusoundserenity@outlook.com at any time. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions. Your rights At any time you can ask us for a copy of all the information we hold about you. You can also update any of your information that is inaccurate. Under certain circumstances, you have rights to deletion, objection and restriction. The portability right is accommodated by the access right. You can learn more about your privacy rights and complain to the ICO here: https://ico.org.uk/your-data-matters/ Legal information Data controller: Sisu Sound Serenity Limited Lawful bases: performance of a contract; legitimate interests; legal obligation; consent. Accounts and records retention: 6 years from the end of the last company financial year they relate to. Service providers: WIX, Microsoft, Meta. Disclosures: only to service providers as part of using their services, to our professional advisers, or insurers, or if we are legally required to do so. Transfers: some service providers store data in other countries; transfer safeguards (standard contract clauses) are in place. Third-party links Our site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy notice of every website you visit. Occasionally links will be affiliate links but we do not share any of your data with other companies whether we are affiliated or not. Cookies You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly. For more information about the cookies we use, please see our [cookie policy]. Contact Please email: sisusoundserenity@outlook.com for any questions or to make a rights request. Changes to our privacy policy Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy

SISU Sound Serenity – WEBSITE TERMS OF SERVICE PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE Date of last update: 9th August 2024 What's in these terms? These terms tell you the rules for using our website www.sisusoundserenity.co.uk (our site). Who we are and how to contact us www.sisusoundserenity.co.uk is a site operated by SISU Sound Serenity Limited (We). We are registered in England and Wales under company number 14974521 and have our registered office at Denmark House 143 High Street, Chalfont St. Peter, Gerrards Cross, England, SL9 9QL. To contact us, please email: sisusoundserenity@outlook.com By using our site you accept these terms By using our site, you confirm that you accept these terms of service and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference. There are other terms that may apply to you These terms of service refer to the following additional terms, which also apply to your use of our site Our Privacy Policy, which explains how we collect, use and store your personal data. •Our Cookie Policy [INSERT AS LINK TO COOKIE POLICY], which sets out information about the cookies on our site. We may make changes to these terms We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. We may make changes to our site We may update and change our site from time to time. We will try to give you reasonable notice of any major changes. We may suspend or withdraw our site Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them. We may transfer this agreement to someone else We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. Our site is only for users in the UK Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. You must keep your account details safe If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at sisusoundserenity@outlook.com. How you may use material on our site We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated). You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service). You may not use our site, link to our site or otherwise use our site: •In any way that breaches any local, national or international law or regulation. •In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect. •For the purpose of harming or attempting to harm minors in any way. •To bully, insult, intimidate or humiliate any person. •To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards. •To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). You must comply with these standards in spirit as well as to the letter. No text or data mining, or web scraping You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of): •Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same. •Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations. The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790). You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in these Website Terms of Service. This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us. Our site,, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom (Territory). By continuing to access, view or make use of our site and any related content and services, you hereby warrant and represent to us that you are located in the Territory. If you are not located in the Territory, you must immediately discontinue use of our site and any related content and services. Rules about linking to our site Subject to the conditions above relating to How you may use material on our site, you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact sisusoundserenity@outlook.com. User-generated content is not approved by us Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. Do not rely on information on this site The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. We are not responsible for websites we link to Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. We are not responsible for viruses We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software. You must not introduce viruses You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. Our responsibility for loss or damage suffered by you Whether you are a consumer or a business user: •We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user: •We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. •We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: •use of, or inability to use, our site; or •use of or reliance on any content displayed on our site. •In particular, we will not be liable for: •loss of profits, sales, business, or revenue; •business interruption; •loss of anticipated savings; •loss of business opportunity, goodwill or reputation; or •any indirect or consequential loss or damage. If you are a consumer user: •We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. •The information on our site is not , under any circumstances to be considered as, or used as a substitute for, professional healthcare or medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult a healthcare professional to obtain appropriate medical advice. You should not interpret any information on our site as a recommendation to delay or avoid consulting your healthcare professional. Do not commence any activity suggested by our site if your healthcare professional advises against it. •If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. How we may use your personal information We will only use your personal information as set out in our [LINK TO PRIVACY POLICY]. Which country's laws apply to any disputes? If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

SISU Sound Serenity – COOKIE POLICY Date of last update: 9th August 2024 What's in this Cookie Policy? These terms tell you how our website www.sisusoundserenity.co.uk (our site) uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies: •Strictly necessary/essential cookies. These are cookies that are required for the operation of our site. These essential cookies are always enabled because our site won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our site. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our site. •Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. •Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). •Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. You can find more information about the individual cookies we use and the purposes for which we use them in the table below: Cookie NamePurpose DurationCookie Type XSRF-TOKENCookie for fraud detection of callsSessionEssential hsSecurity Cookie for Hive (legacy)SessionEssential svSessionSession cookie for identification6 monthsEssential SSR-cachingPerformance cookie for rendering24 hoursEssential TS*Cookies for attack detectionSessionEssential bSessionUsed for system effectiveness measurement24 hoursEssential fedops.logger.sessionIdTracking session errors and issues (resilience)12 monthsEssential _wixAB3|*Cookie for site experiments6 monthsEssential server-session-bindCookie for API protectionSessionEssential client-session-bindCookie for API protectionSessionEssential Choices about cookies You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s): Strictly necessary cookies ALWAYS ACTIVE Analytical or performance cookies OFF Functionality cookies OFF Targeting cookies OFF You can also choose to "Reject All" cookies in the cookie banner. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You can find out more about cookies here: https://allaboutcookies.org If you have any questions or concerns about our use of cookies, please send us an email at sisusoundserenity@outlook.com

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